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Refund policy

Online dispute resolution in accordance with Art. 14 Abs. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=DE

Right of withdrawal

Revocation instructions

You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is one month from the day on which you or a third party named by you who is not the carrier took possession of the goods or Has. To exercise your right of withdrawal, you must contact us at:

Veana UG (limited liability)

Marc Dörre Brendelweg 248

27755 Delmenhorst


Fund: 04221-399472

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the model cancellation form enclosed with each shipment, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation: If you cancel this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you choose a different type of delivery as the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Financed transactions via Klarna: If you finance this contract with a loan and later revoke it, you are no longer bound to the loan contract, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender uses our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect or when the goods are returned, your lender takes over our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or the return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual commitment as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation.

No right of withdrawal for entrepreneurs: Above you will find the instructions on the requirements and consequences of the statutory right of withdrawal for mail-order orders. A contractual granting of rights that goes beyond the law is not associated with this. In particular, commercial resellers are not entitled to the statutory right of withdrawal.

End of revocation

The right of withdrawal does not apply to the following contracts:

- Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal is removed after delivery.

 Withdrawal form


Veana Cosmeceutical UG (limited liability)

Brendelweg 248

27755 Delmenhorst

Phone: 04221-399472

eMail: info@veana.biz


I/we hereby revoke the contract entered into by me/us for the purchase of the following goods, as listed and/or marked separately, where applicable.


Ordered on:


received at:


Name of consumer(s):


Address of consumer(s): _____________________________


Signature of consumer(s) Date: __.__.20__